FAQ

How bulk in-store pick-up works

Select any of our natural refill products as a pick-up product. You will then be able to choose from a variety of size, format and scent options and the final price will reflect the price of the container plus the price of the bulk product inside. Once you place your full order and check out, one of our friendly refillers will be in touch to let you know when they are ready to be picked up. 

 

How to refill bulk items in-store

Step 1: Bring your own clean and dry containers of any size or purchase one of ours to fill. We carry glass and aluminum varieties in a number of different formats and sizes. We also collect and sanitize jars that are free for you to take, just as if you would have brought in your own containers from home. 

Step 2: We will weigh your container, fill it and then weigh it again so you only pay for the product itself (and the price of the container if you are purchasing it from us the first time). Refills are sold by the ounce, not the fluid ounce. 

Step 3: Feel good about keeping another single use item out of circulation ❤️